EDEN OPTOMETRISTS T&C's

One Year Frame Guarantee (Repair or Replace)

All spectacle frames are eligible for our one year frame guarantee against manufacturing defects. We will attempt to repair your frame first and if it is irreparable, we will replace it with the same frame, provided the frame is still available.

If the frame under warranty is no longer available, you may select a new frame of equal value as a replacement. If the value of the new frame is less than the amount paid for the original frame, we will refund the difference.

If the cost of the exchange frame is greater than the amount originally paid, you will be required to pay the difference.

Our frame warranty does not cover breakage which is caused by your own negligence.

Two Year Lens Guarantee

All lenses are eligible for our two year lens guarantee against faulty coatings.

Our lens guarantee does not cover breakage which is caused by your own misuse or negligence.

Exchanges and Refunds

If you are not 100% satisfied with your frame and lenses, you are welcome to contact us and we will endeavour to rectify any problem that you may be experiencing.

• Items that you wish to return must be in a saleable or new condition and must not be damaged in any way or form. The item must also be returned with any case, accessories and packaging it was supplied with.
• Contact lens returns are only valid if the boxes are unopened and unmarked.

Lifetime Service

We offer complimentary lifetime service on all products including frame adjustments and fitting, and cleaning of spectacles.

We offer minor repairs including replacement screws, nose pads and temple tips. Please note that temple tips and nose pads on certain brands will have to be ordered and may carry a charge.

Privacy Policy

This is Eden Optometrists’ GDPR compliant privacy policy.

When potential clients or patients contact us via phone or e-mail, or they enquire/follow us via any automated mechanism (including newsletter subscription and social media), or they become a client or patient, we collect contact information to allow us to respond, quote, make appointments, ask for satisfaction surveys, or send newsletters or other marketing material. This includes personally identifiable information such as name, e-mail address, contact telephone number(s), and nature of query.

By virtue of providing us with any personal information, you consent to our collection, storage, and use of that information. If you do not consent, please do not contact us, follow us, or provide us with your information.

At Eden Optometrists we respect your privacy, treat your information with absolute confidentiality, and will never share, sell, or pass on your private information to any third party not directly involved in the management and marketing of Eden Optometrists.

Your information is protected by administrative processes, electronic cybersecurity systems, and physical security measures on our premises.

You have the right to withdraw any consent previously granted. You may unsubscribe via the UNSUBSCRIBE mechanism or by sending us an e-mail requesting removal. We will confirm deletion of your data (unless retained by law) and you will cease to receive further communications.

Use of Personal Info

We hold various pieces of information about you including your name, address, clinical details (such as the state of health of your eyes, spectacle and/or contact lens prescription), and any correspondence we have written or received about you.

We adhere to the guidelines of the College of Optometrists and the Data Protection Act (POPIA) and will not pass your personal information to a third party without your consent, unless there is a clear public interest duty to do so.

If you are a medical aid patient, we may be obliged to provide your record to authorised persons within the medical aid (subject to their confidentiality duty) to confirm services rendered and improve quality of care. They may also contact you to verify receipt of services.

Within the practice we may use your information to analyse trends or audit performance, using anonymised data wherever possible.

If you have any queries or wish to know your rights under POPIA, please contact us and we will be happy to assist.

POPIA Policy & Procedure

Information Officer: Johan van der Meer is the registered Information Officer for Eden Optometrists. He is responsible for compliance, regulator liaison, procedure development, and staff training.

We collect personal information (name, e-mail, contact number, nature of ailment) to provide and market our services. This information is stored digitally (e-mails, subscriber database, admin database) and may appear in testimonials on our website.

We only collect information strictly relevant to our services and retain it only as long as necessary or as required by law. We never sell or share your private information with unauthorised third parties.

We secure your information with appropriate technical and organisational measures to prevent unlawful access, loss, damage, or destruction, including antivirus software, user access controls, backups, encryption, CCTV, and alarm systems.

In the event of a data breach, we will report promptly to the Information Regulator and affected data subjects. Third-party operators who process personal information on our behalf must adhere to our security standards.

Subscribers must opt in via a double-opt-in mechanism. All individuals have the right to update, delete, or object to their data by contacting the Information Officer.

Please see our s51 PAIA Manual (PDF) for more information.

Systems & Tools: Microsoft Windows, MS-Office Suite (including e-mail), TouchBasePro, modern browsers (Firefox, Edge, Chrome), Zoom/Skype, Facebook Business Suite, OPTIMAX, Fundus Camera, Keratoscope, Visual Field Analyzer, Macular Pigment Screener, Essilor and Hoya scanners and ordering systems.